About 1 in 5.

That’s how rare it is to find people with an Operations Mindset on most marketing, sales, and customer success teams.

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It’s the desire and ability to spot inefficient, manual, time-consuming processes and instinctively ask:

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Then? They do it.

Often with tools like HubSpot, AI, Clay, Zapier/Make, or a clever custom integration.

? These are the people who build a dashboard instead of a weekly meeting.

? Who set up automated lifecycle emails instead of relying on reps to remember.

? Who create real business value; not by working harder, but by building smarter.

These incremental process improvements can save companies thousands of employee hours ?‍♀️and dollars ?.

But here’s the problem:

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They’re not always loud. They don’t always have “operator” in their title.

But they are your internal changemakers and they are very good at improving processes using technology.

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❇️ Say things like, “There’s got to be a better way to do this.”

❇️ Complain less about broken processes, and quietly fix them.

❇️ Have built something—an Airtable, a script, an automation—that saves the team time.

❇️ Watch video tutorials and read help docs. Voluntarily.

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Put them in Operational roles. Give them the keys to a tool and watch what happens.

You can also hire Inflectiv.

We’re filled with experienced, senior operations people who live and breathe this Operations Mindset.